Delivery & returns

Shipping & returns, made simple.

Free U.S. shipping over $50, tracking on every order, and 30 days to change your mind.

Golden retriever holding a grey striped plush elephant toy

How delivery works

01

You order

You’ll get a confirmation email straight away with everything on your order.

02

We pack it

Most orders leave within 1–3 business days. Some items ship separately.

03

It arrives

U.S. delivery usually takes 7–14 business days. Tracking lands in your inbox.

Shipping within the United States

Standard shipping is $8 on orders below $70 and free on orders of $70 or more, based on the merchandise subtotal after discounts and before taxes. Available options and the shipping charge for your address are shown at checkout.

When will my order arrive?

Estimated order processing is 1–3 business days. After dispatch, estimated U.S. delivery is 7–14 business days. These are estimates, not guaranteed delivery dates. Actual timing can vary by product, destination, carrier, and supplier availability.

Our fulfillment partners ship directly to you from U.S. or overseas warehouses, depending on the item. Products may arrive in separate packages. We email tracking details when available. If we cannot ship within the stated timeframe, we will contact you with delay information and any cancellation or refund options required by law.

Read our Shipping policy for full details.

Still need a hand?

Real people, real answers — usually within one business day.

Message us