Orders & shipping
How long does shipping take?
Orders typically process within 1–3 business days. Estimated U.S. delivery is 7–14 business days after dispatch, depending on the item and destination. These are estimates, not guaranteed delivery dates.
Is shipping free?
Standard U.S. shipping is free on orders of $70 or more. Orders below $70 have an $8 flat shipping rate. The final shipping charge is shown at checkout.
Where can I track my order?
Tracking information is emailed when it becomes available. You can also view your orders through your customer account. Items in one order may arrive in separate packages.
Can I change or cancel my order?
Please check your address, selected options, and quantity before ordering. Orders can enter processing quickly, so changes or cancellation cannot be guaranteed. This does not affect cancellation or refund rights required by law.
Before you order
We do not accept voluntary returns, exchanges, or change-of-mind refunds. This does not limit remedies required by law for damaged, defective, incorrect, or undelivered goods. See our refund policy for the terms that apply.
Products
How do I pick the right size?
Check the measurements and sizing information on the specific product page, and measure your pet before ordering. Review the selected size, color, and quantity carefully.
Are your toys suitable for heavy chewers?
Choose toys appropriate for your pet’s size and chewing habits. No toy is indestructible. Supervise play and remove any item that starts to break apart.
Do you sell food?
Not at the moment. We focus on pet accessories, including toys, beds, feeding accessories, walking equipment, and grooming tools.